Frequently Asked Questions

Browse rooms, select date/time, confirm and pay online. You'll get instant confirmation.

Yes, you can add guest details during booking. The confirmation will be sent to both you and the guest.

The minimum booking is 1 hour. Some venues may have different minimums.

Yes, we support weekly and monthly recurring bookings with a single reservation.

We accept Visa, Mastercard, Mada, Apple Pay, and bank transfers. Tamara (buy now, pay later) is also available.

All payments are processed through Tap Payments with PCI DSS compliance and 256-bit encryption.

Yes, a VAT-compliant invoice is automatically generated and sent to your email after payment.

You can cancel from your account dashboard. Free cancellation is available up to 24 hours before the booking time.

Yes, you can change the date, time, or room from your account, subject to availability.

Full refund for cancellations 24+ hours before booking. 50% refund for 12-24 hours. No refund within 12 hours.

Common amenities include WiFi, projector, whiteboard, and beverages. Each room listing shows its specific amenities.

Yes, many venues offer dedicated women-only rooms and sections. Use the filter to find them easily.

Contact the venue directly through the room page. Most venues welcome preview visits during business hours.

Many venues include prayer rooms. Look for the prayer room amenity icon in the room details.

Click "Register" and sign up with your email or phone number. Verification takes less than a minute.

Click "Forgot Password" on the login page and follow the reset link sent to your email.

Reach us via WhatsApp, email at support@njtm3.com, or through the contact page. We respond within 2 hours.

Register as a venue owner, add your rooms with photos and details, set pricing, and start receiving bookings.

We charge a competitive commission on confirmed bookings only. Contact our partnerships team for details.

Yes, you have full control over pricing, availability, and room settings through your admin dashboard.